Support & FAQ

Find ways the DCPro Assessment team can support you here, as well as a brief FAQ for more common questions!



Check out the online Hints & Tips videos which answer the most common frequently asked questions.

We offer telephone support:

Monday to Friday | 8:30AM – 4:30PM

If you wish to leave a message out of hours we will respond as soon as possible. Call: 0333 0888 338

Alternatively, you can email us on

How do I sign up to DCPro Assessment and what is the process?

If you are interested in becoming a DCPro Assessment client then you should request a demo. The team can then answer any questions you have.  There is an opportunity to discuss how you wish to set up your system and what you want from DCPro Assessment.

Once you agree to progress with a subscription, we will forward your school’s contact details along with a staff contact name to Wonde – our data extraction partner.  Wonde will contact you directly to agree a date / time to connect to your MIS and commence the data extraction process. Over the following days we will monitor your data imports ensuring all data is being received.

Upon completion of the data import, we will contact you to finalise your assessment structure, create user accounts and commence importing historic data.  A convenient date / time for training will be agreed and delivered.


Is there a limit to the number of frameworks for a school set up?

DCPro Assessment is completely customisable. The system can be set up in line with your own school assessment system and enables you to track both summative and formative data for all pupils.

Schools can set up as many subjects and/or frameworks as needed.

Finance – Invoicing

Invoices are emailed out on an annual basis from Quickbooks to your nominated email address.  Please note emails will be received from the following email address

Finance – How can I make payment?

Once you receive your invoice by email you can either make payment via BACS or cheque. Account and payment address details are included on the invoice.

What does DCPro stand for?

It stands for Different Class Pupil Reporting Online.

What is included in my DCPro Assessment annual subscription?

You will receive annual access to DCPro Assessment (Formative and Summative) along with unlimited online, email and telephone support.  DCPro Assessment imports data direct from your MIS.  You also have access to a wide range of  data reports. In addition, there are several modules which can be purchased to supplement your existing subscription.

How do I request MAT / Trust level access?

Please email with details of all schools you require access to, your contact details and a manager contact who can validate your access request.

Woman with a laptop in a server room


Useful Resources for DCPRO

Help Videos

We provide a selection of  short training videos that cover a wide range of general tasks.

Email Support

Our team listen, if you have an issue we will do everything in our power to resolve this.

Still Stuck? 

Contact Us

If you have been unable to find the support resource you are looking for, please contact us.

0333 0888 338

Denise Coates Foundation Building, Keele University

M-F: 8.30am-4.30pm, S-S: Closed